Returns & Refunds
We want you to love your Emberly belt. If something isn’t right, here’s how we’ll make it right. This policy applies to all orders from shopemberly.online, wherever you are.
Changed your mind?
You can cancel your order and return your belt for any reason within 14 days of receiving it.
Let us know within 14 days of delivery by emailing emberly.help@gmail.com with your order number.
Send the item back within 14 days of telling us.
It must be unused, undamaged and in its original packaging with all accessories (belt, controller, adapter, USB cable, manual and gift box).
Return postage is paid by you. We recommend a tracked service, as we can’t refund items lost on the way back to us.
Faulty or damaged?
If your belt arrives faulty, damaged or not as described, email us within 14 days of delivery with your order number and a photo or short video of the problem. We’ll send a free replacement or give you a full refund, including any delivery charge you paid. You won’t need to pay for return postage.
This doesn’t affect your legal rights. If a fault appears later, contact us and we’ll help.
Your refund
Once we’ve received and checked your return, we’ll refund you within 14 days to your original payment method. For change-of-mind returns, we refund the price of the item and the standard delivery charge you paid. Your bank may take a few extra days to show the refund.
Wrong plug or colour?
Please check your plug type (UK, US, EU or AU) before ordering. If you’ve picked the wrong one, email us as soon as possible. If your order hasn’t been sent yet, we’ll change it for free. If it has, it can be returned as a change-of-mind return.
Order not arrived?
Delivery times are shown on our Shipping Policy page. If your order hasn’t arrived within 30 days of ordering, email us and we’ll track it down, or send a replacement or refund if it’s lost.